How to Log In: Client Portal (Billing) vs. cPanel Print

Applies to: All plans  |  Difficulty: Beginner  |  Time: ~5 minutes

What each login is for

Client Portal (Billing/Support): pay invoices, update payment method, open tickets, upgrade/downgrade plans.

cPanel (Hosting): manage files, databases, email accounts, backups, PHP versions, and WordPress (WP Toolkit).

First-time login

1. Set your Client Portal password: go to your Portal login page and click Forgot Password to create/reset it.
2. One-click into cPanel: in the Portal, open Services → My Services → [Your Hosting] → Login to cPanel.
3. (Optional) Bookmark your direct cPanel URL for later.

Where to log in

• Client Portal (Billing/Support): https://secure.gaugehosting.com/clientarea.php
• cPanel (Hosting): e.g. https://yourdomain.com:2083 or https://server.yourhost.com/cpanel.

Enable Two-Factor Authentication (recommended)

Client Portal: Account/Profile → Security/Two-Factor.
cPanel: Security → Two-Factor Authentication.

Use single sign-on (SSO) from the Portal

From the Portal service page, click Login to cPanel. If a direct cPanel password hasn’t been set or is forgotten, SSO still works.

Troubleshoot common login issues

• Forgot password? Use Forgot Password on the Portal. For cPanel, try Portal SSO first; if needed, reset the cPanel password via the service page.
• 2FA device changed? Open a ticket to verify identity and re-sync or disable temporarily.
• SSO button not working? Clear cookies, try another browser, or use the Portal’s “Login to cPanel” from the product page instead of bookmarks.