Applies to: All plans | Difficulty: Beginner | Time: ~5 minutes
What’s included (most plans)
cPanel access for site/files, email, databases.
Free SSL (AutoSSL) for domains pointed to us.
One-click installers (e.g., WordPress via WP Toolkit).
Backups (frequency varies by plan) — see plan details or ask Support.
Email hosting (if included in your plan).
Security basics: malware scanning/WAF (coverage varies by plan).
Note: Exact inclusions can vary by plan. If you’re unsure, open a ticket and we’ll confirm what’s enabled for your account.
How support works
Primary channel: Client Portal → Support → Open Ticket.
Support hours: Mon–Fri 9AM–6PM ET
Emergency incidents: 24/7 for outages
Target response times: Critical: 1–2h, Standard: 4–6h
Best way to get fast help
- Include your domain, steps to reproduce, timestamp/timezone, and any error messages or screenshots.
- For DNS/SSL, paste your current nameservers and where your DNS is hosted.