Overview
Learn how to reach our technical support and client service teams whether you are an active account holder or prospective customer.
Active Clients (Registered Users)
If you already hold an active hosting or server package, submitting a request through your registered portal ensures your inquiry is instantly routed to your assigned server environment and technical team.
- Log in to your client dashboard at GaugeHosting.com.
- In the main navigation, select the Support menu item.
- Click Submit New Ticket (or Open Ticket).
- Select the appropriate department for your inquiry (Technical Support, Billing, or Sales).
- Fill out the subject line and detailed message body, attaching relevant error logs or screenshots if applicable.
- Click Submit to dispatch your ticket to the active queue.
Guests & Prospective Clients
If you do not yet have an active client portal login or are inquiring about custom infrastructure solutions prior to purchasing:
- Visit our main website contact area.
- Select the Contact form option from the primary navigation menu.
- Provide your name, return email address, and reason for inquiry.
- Complete the form details and click Submit.
Helpful Ticket Tips for Faster Resolution
- Include Exact Error Messages: Copy and paste the precise error text or status code returned by your browser or application.
- Specify Affected Assets: Always list the exact domain name, mailbox, or database involved in the issue.
- Detail Recent Changes: If the issue started following a code deployment, plugin update, or DNS modification, mention what changed prior to the failure.
Need Specialized Technical Assistance?
- Infrastructure & Server Health: For account status, server configuration issues, or hardware escalations, open a support ticket in your portal at GaugeHosting.com.
- Custom Software & Code Optimization: If you require dedicated development work, web application debugging, or managed site maintenance beyond infrastructure support, reach out to the technical team at Horizon Web Services.